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Charge Back Processing

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Charge back processing regulates the formal conditions granted to the issuer if a transaction has not been processed correctly, i.e. in contravention of the defined rules resulting in the issuer or cardholder sustaining a financial loss.

Our efficient charge back system is instrumental in reducing the administrative effort. Processing is more or less undertaken automatically in accordance with the strict guidelines of the card licensee. Within the upgraded charge back service we also undertake charge back processing, i.e. we conduct the correspondence with the contractual partners and ask for the original slips. Write downs and subsequent charging to the contractual party is always undertaken in accordance with defined guidelines and under the most stringent rules of the card organisation (card schemes) in terms of dates and format.

Contact
Contact us. We will be happy to provide you with the details.

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Telekurs Card Solutions Ltd., Hardturmstrasse 201, P.O. Box, CH-8021 Zurich
Tel. +41 (0)848 66 11 11, Fax +41 (0)848 66 11 12, Online form