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Helpline & Sperr-Services

Issuing Processing
Card Management
Risk Management
Issuer Services
Helpline & Blocking Services
Debit Services
Card Competence
Network Processing
Acquiring Processing

Customer Care Center
Telekurs Card Solutions customers benefit from our 24hr helpline service for queries involving Maestro and bank cards. Our outsourcing services permit a variety of services to be outsourced and tailored to the card strategy.

The benefits
  • Multilingual (German, English, French, Italian
  • Confidentiality and integrity (Banking and Post secrecy)
  • Guaranteed availability
  • Customer support even at night and throughout the weekend

Blocking Service
Holders of Maestro and bank cards can have their cards blocked by the Blocking Center 7x24hrs in the event of loss or theft.

Technical Helpline
Our technical helpline monitors and supports all applications round the clock (24hrs). System failures and application problems are thus identified quickly and resolved as soon as possible.

The benefits
  • 7x24hrs contact point even during weekends
  • Guaranteed availability
  • Rapid problem solving
  • Active information
  • Competent contact point for technical queries

Contact
Contact us. We will be happy to provide you with the details.


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Please read the disclaimer before proceeding.
Telekurs Card Solutions Ltd., Hardturmstrasse 201, P.O. Box, CH-8021 Zurich
Tel. +41 (0)848 66 11 11, Fax +41 (0)848 66 11 12, Online form